How to Chat with LANCE

01What is LANCE?

Lance is GloCoach's AI-powered mobile app that conducts structured leadership interviews with your talents — at their own pace, in their own time.

The Observation-Based Assessment (OBA) is the core unit of the program. Each OBA profiles one talent using 360° input from the talent themselves plus their sponsors — typically a leader, peers, and a direct report.

Lance replaces traditional consultant-led interviews with an AI conversation that is fast, consistent, unbiased, and multi-lingual — giving you enterprise-grade leadership intelligence that used to take months, in weeks.

Reports are generated automatically once interviews are submitted: Personal Discovery (PD) for talents, Talent Builder Matrix (TBM) for sponsors, and a consolidated Executive Summary for the client.

At a glance

20-minute AI interview, on mobile
Available in multiple languages
360° input: talent + sponsors
Reports ready within days of submission
Mapped to the GloCoach Leadership Model (GCLM)

02How the LANCE Interview Works

Five simple steps from invitation email to final report. You can complete each interview in one sitting, or pause and resume later.

STEP 1

Download the App

Open the invitation email on your mobile and click the link, or search "GloCoach" in the App Store or Play Store.

STEP 2

Start the Interview

Log in with your work email and OTP. Set up, commence, and complete the conversation with Lance.

STEP 3

Review the Summary

Review the AI-generated summary at the end. Edit anything that doesn't reflect your intent.

STEP 4

Submit Final Summary

Once you hit submit, the interview is locked in. Status changes to "Complete" on your home screen.

STEP 5

Receive Your Report

Access your report in the app and download your OBA completion certificate.

Before you begin

Find a quiet place with a stable internet connection — 20 minutes uninterrupted is ideal.
Use the same work email your company enrolled you with, so the OTP reaches you.
You can tap the screen to pause and come back later — progress is saved automatically.
Once you submit, no further edits are possible — take your time to review.

See the actual screens

A quick look inside the app, in the order you'll meet them. Swipe to scroll →

Choose OBAYour GloCoach home — tap OBA to begin

Your homePersonal Discovery + any sponsor interviews

StartConfirm who it's about, tap Let's Begin

ConnectRaise your volume; Lance connects

Talk with LanceShield = Lance speaks · mic = your turn

FinishInterview completed; Lance summarizes

Talent report (PD)Review, edit, then Submit

Sponsor report (TBM)Strengths, growth, ideal behaviours

03Watch & Learn

Two short walkthroughs that show you exactly what to expect from the Lance experience. Click any thumbnail to play on YouTube.

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LANCE Walkthrough

A complete tour of the Lance app and the interview flow.

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LANCE in Action

See a live interview and how the reports come together.

04Prepare for Your Role

Your preparation depends on whether you're the talent being assessed, or a sponsor observing a talent. Both roles use the same Lance app.

For Talent

Self-Assessment Interview

⏱ About 20 minutes

Think about the challenges you currently face at work.
Identify the leadership skills you most want to improve.
Reflect on the values you hold dear — Lance will ask.
Find a quiet space and aim to finish in one sitting.

05What You Receive

Every submitted interview feeds into the GloCoach Talent Analytics Platform and produces structured, actionable reports.

PD

Personal Discovery

For talents — a report highlighting your assessed strengths, growth areas, and values.

TBM

Talent Builder Matrix

For sponsors — distinguishing strengths, blind-spot behaviors, and ideal behaviors for each talent.

ES

Executive Summary

For the client — a consolidated view across all sponsor inputs, ready for HR and leadership discussion.

06Glossary of Key Terms

Common terms used throughout the LANCE program.

GCLM (GloCoach Leadership Model): GCLM defines 32 key leadership competencies, forming the basis for GloCoach's unique talent development and assessment practices.
Lance: Lance is GloCoach's AI Consultant that facilitates interviews with Talents and Sponsors, serving as the primary interface for conducting and managing the interview process.
OBA (Observation-Based Assessment): A talent profiling exercise that gathers 360° verbal feedback from the talent's team and identifies the talent's strengths, ideal behavior shifts, and development recommendations.
OTP (One-Time Password): A temporary code used for secure login authentication.
PD (Personal Discovery): A report generated post-interview for Talents, highlighting assessed skills and attributes of the Talents themselves.
Sponsor: Individuals who conduct interviews with Lance with respect to the Talents, offering insights into the Talent's growth and strengths.
Talent: Corporate professionals enrolled in the GloCoach Program to enhance their skills and capabilities.
TBM (Talent Builder Matrix): A report generated post-interview for Sponsors, highlighting assessed skills and attributes of assigned Talents.